Privacy Policy
Heal Care Privacy Policy
At Heal Care, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, platform, and services. By accessing https://healcare.com.au/ or interacting with our services, you consent to the practices described in this policy.
1. Who We Are
Heal Care is a Sydney-based NDIS service provider committed to delivering high-quality home care and disability support services. Our platform connects clients with healthcare and support professionals to promote independence, inclusion, and a better quality of life.
2. What Information We Collect
We may collect the following types of personal and sensitive information:
- Personal Details: Name, date of birth, address, email, phone number.
- NDIS-related Details: Participant number, plan manager details, support needs.
- Account Information: Username, password, profile data, communication preferences.
- Health Information: Medical or support-related data required to provide care.
- Usage Data: IP address, browser type, device info, pages visited, and interaction logs.
- Payment Information: When applicable, for bookings or service payments.
3. How We Collect Your Information
We collect information in the following ways:
- When you register or update your account
- When you fill out a contact, intake, or booking form
- When you interact with service providers or staff via our platform
- Through cookies and tracking tools on our website (see section 9)
- From third-party services (such as Google, Facebook, or NDIS portals, if authorised)
4. Why We Collect Your Information
We collect and use your information to:
- Provide, manage, and improve our NDIS services
- Match you with appropriate support providers
- Facilitate communication between clients and providers
- Verify identities and eligibility
- Respond to enquiries, feedback, or complaints
- Maintain platform security and compliance
- Comply with NDIS and legal obligations
5. Sharing and Disclosure
We may share your information with:
- NDIS service providers engaged through our platform
- Internal staff such as case managers or support coordinators
- IT and marketing partners helping us run the platform
- Government or regulatory authorities if required by law
- Other third parties with your consent or as authorised by you
- We never sell your personal information to third parties.
6. Data Security
We take appropriate technical and organisational measures to:
- Protect your personal data from unauthorised access, misuse, or loss
- Encrypt sensitive data during transmission and storage
- Limit access to your data to authorised personnel only
- Regularly review our systems and policies for vulnerabilities
7. Accessing and Updating Your Information
You may request to access or correct your personal information at any time by:
Logging into your account
Contacting us at admin@healcare.com.au
We will respond to your request in accordance with Australian Privacy Law.
8. Retention of Information
We retain your information only as long as necessary to fulfil the purpose it was collected for, or as required by legal or contractual obligations.
9. Cookies and Analytics
We use cookies and tracking technologies (e.g., Google Analytics) to:
Understand user behaviour and improve user experience
Monitor traffic and performance
Personalise content and marketing
You can disable cookies in your browser settings, but it may affect site functionality.
10. Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18 without parental or guardian consent.
11. Changes to This Privacy Policy
Heal Care may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be reflected at the top. Your continued use of our website signifies acceptance of any revisions.
12. Contact Information
If you have any questions, concerns, or complaints about our Privacy Policy or the way your personal information is handled, you may contact us using the details below:
📩 Email Contacts
General Support: support@healcare.com.au
Bookings: booking@healcare.com.au
Administration: admin@healcare.com.au
📞 Call or SMS
Phone Support: 1300 836 006
24/7 SMS Support: 0289 741 493
Direct Line: 02 8974 1493
📍 Office Location
Heal Care
3A/96 Rogers Street, Roselands NSW 2196
Australia
