Terms and Conditions

Heal Care Terms and Conditions

Welcome to Heal Care. These Terms will come into effect on the day they are posted on our websites. The guidelines and policies governing the usage of our website are described in these terms and conditions. Please carefully read them as they influence your Legal Rights and Obligations. In case of disagreement with these terms, please do not use our websites or register for an account.

Introduction

Heal Care is an online provider of complete NDIS home care services that are customised in Sydney. Our main goal is to enable people with disabilities by providing them with an easy way to find, interact with, and manage a variety of disability support services. People can easily navigate and receive a wide range of support services through our platform, which promotes increased independence and improves their general quality of life.

What these Terms and Conditions Are About

These terms and conditions regulate how you use our website. You acknowledge and agree to be bound by the terms and conditions stated here by using and accessing our website. Any interaction you have with our website signifies your full agreement to these conditions. We respectfully ask that you do not use our website if, for any reason, you do not agree with any of these terms and conditions.

If we change or modify these terms, your continued use of our platform indicates that you agree to the updated terms going forward. You should always check these terms from time to time to be aware of any changes that have been made.

Age Limitation

Unless Heal Care has specifically allowed and agreed upon, otherwise:

To use the Platform, you must be at least 18 years old and able to sign contracts that have legal force behind them. You certify that you are at least 18 years old and that you have the capacity and authority to enter into this agreement legally by accessing or using the Platform.

Using Our website

While using our website, you must use it honestly and reasonably. Along with staying to Heal Care’s policies and procedures, quit from:

Utilising the website or getting in touch with Heal Care, its agents, or other users for reasons unrelated to using or offering services via the website.
Including any misleading, deceptive, or inaccurate data in contacts with Heal Care, its agents, or other users, or in your profile.
Putting anything unacceptable, demeaning insensitive, or unsuitable on your profile or in communications with Heal Care, its agents, or other users.
Using any kind of harassment, intimidation, or assault directed at other users, as well as refraining from deliberate or careless acts that could put them in danger—physically, psychologically, or otherwise.

Moreover, transferring or assigning your Accounts to another person is not permitted. All actions made across all of your Accounts are your responsibility, and you are held liable for them.

Registration

To register an account on our website:

You must be legally capable of entering into a binding transaction in your home country.
Ensuring the accuracy and comprehensiveness of the information you submit, whether during registration or at any other moment, is crucial.
To enable efficient communication between us, please promptly update your personal information if there are any changes to the details you gave on registration.
You must notify us of any changes so that we can effectively stay in contact with you.

Password & Security

You will be required to create a password when you register an account in our website. Alternatively, if you are creating a Candidate account, you can register using your Apple ID details or your Google or Facebook logins.

It is your responsibility to maintain the confidentiality and security of your account password and login credentials and to avoid disclosing them to any outside parties (apart from an account manager if required).
You agree to notify Heal Care right away if you suspect or discover that your account login details have been lost, stolen, used without authorization, or compromised, or if there has been unauthorised access to your accounts.

Terms and Conditions Applicable for

All users who interact with, use, or access our healthcare platform in any way are bound by these terms, which are a legally binding contract. This includes, but is not limited to.

Users: Anybody that accesses, browses, or uses our platform, regardless of the type of activity they are having, such as looking through material, participating in discussions, or making use of its features.
Clients: People using our platform to obtain or provide healthcare services. This covers people who book consultations, and appointments or use any other services provided by healthcare providers listed on our site.
Homecare and Support Providers: Medical practitioners, groups, or businesses that provide services via our platform. This includes any healthcare professionals who provide services, create profiles, or interact with clients via our platform, such as nurses, doctors, therapists, or carers.
Service Providers: Any companies, individuals, or other third parties that have partnered with or contracted with our platform to offer technological support, supplementary services, or any other services that enhance the platform’s functionality.
Administrators & Staff: Anyone working for our platform, such as moderators, administrators, customer service representatives, or anyone else involved in running, maintaining, or managing the platform.
Visitors and Guests: People who use specific areas of the website for the purpose of engaging with other users and examining the content on the site without registering or signing up for particular services
Affiliates and Partners: Any companies, enterprises, or people who work together, collaborate with, or are connected to our platform via agreements, joint marketing efforts, or other affiliations as specified in specific agreements or partnerships.
All Other Participants: Whether or not they are specifically referenced in this agreement, any other people, organisations, or parties using or interacting with the features, services, or material that our website offers.

Our Authority to Cancel Your Registration

Heal Care maintains the right, without providing you with prior notice, to cancel or suspend your registration for the Platform or specific portions of the Platform for any reason, including but not limited to:

If you attempt to alter, add to, remove, or otherwise interfere with the Platform or any material or content displayed on the Platform
If there is an interruption, error, virus, or unauthorised access on the Platform or the Heal Care system
If you violate these Terms and Conditions
If you use the website to store or send things that are not suitable, like inappropriate, offensive, mean, or misleading stuff.

Definitions

Account: Refers to the user’s account on our website. It functions as a customised entry point to platform features and services by combining user-specific settings, preferences, and past interactions.
Account Manager: An individual in charge of supervising and administering a user’s account. They respond to questions about accounts, adjust preferences, and help to make our platform as user-friendly as possible.
Booking: Describes the plan or reservation that has been made through the website. This includes making reservations for particular services, arranging consultations, or making appointments with medical specialists who are listed on our platform.
Client: In the context of our platform, a Client refers to an individual who seeks, receives, or engages in healthcare services offered by healthcare providers registered on our platform. Clients may schedule appointments, receive consultations, or access various healthcare services through our platform.
Homecare and support provider: A professional or entity offering healthcare services through our platform. They include caregivers, nurses, therapists, or healthcare facilities providing services tailored to the needs of Clients within their homes or at specific locations.
Profile: A Profile comprises personalised information provided by users or healthcare professionals within their account. It encompasses details such as qualifications, expertise, service offerings, and other relevant information necessary for Clients to make informed decisions regarding healthcare service utilisation.
Privacy Policy: This policy outlines the rules and procedures that control how user information is gathered, used, stored, and protected. It describes the steps taken to guarantee the security and privacy of user information gathered or processed during platform interactions.
User: This phrase refers to all users of our platform, including visitors, registered members, medical professionals, and clients. It includes anyone using, viewing, or gaining access to any features, services, or data on our healthcare platform.

Heal Care • NDIS Support Services

Terms and Conditions

Please read these Terms and Conditions carefully before using our website or engaging with Heal Care services. By accessing this website, you agree to the terms outlined below.

Introduction

By accessing and using this website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Heal Care provides services in line with the National Disability Insurance Scheme (NDIS) and applicable Australian regulations.

Services Overview

Heal Care provides disability support services, including:

Transport Assistance
Access to Community, Social and Recreational Activities
Daily Living Support
Other NDIS-related services

All services are delivered based on the participant’s approved NDIS plan and individual requirements.

Service Agreement

By engaging with our services, you agree that:

Services will be delivered as per your NDIS plan and agreed schedule
Pricing follows the NDIS Price Guide
Service details may vary depending on participant needs
The purpose of our services is to support the independence, participation, and wellbeing of individuals with disabilities

Bookings and Enquiries

When submitting a form or enquiry:

You agree to provide accurate and complete information
We may contact you via phone, email, or SMS
Submission does not guarantee service approval
Bookings are subject to availability and confirmation

Payments and Fees

Service fees are aligned with NDIS pricing arrangements
Rates may vary based on time (weekday, evening, weekend, public holidays)
Waiting charges may apply where applicable
Minimum charges may apply for short trips
All payments must be made as per the agreed terms

Cancellations and Changes

A minimum notice period is required for cancellations
Late cancellations may incur charges as per NDIS guidelines
Both parties must agree upon changes to services
We reserve the right to reschedule services if necessary

Responsibilities of the Service Provider

Heal Care agrees to:

Deliver services with care, respect, and professionalism
Communicate clearly and in a timely manner
Protect participant privacy and confidentiality
Provide invoices and service records
Give reasonable notice if services need to change or end

Responsibilities of Participants

Participants (or their representatives) agree to:

Provide clear instructions about required supports
Treat staff with courtesy and respect
Inform us of any issues or concerns
Provide notice if cancelling or changing services
Cooperate in service planning and delivery

Changes to Services

Any changes to services or agreements:

Must be discussed and agreed upon by both parties
May require written confirmation
Will be updated in line with NDIS requirements

Intellectual Property & Legal Enforcement

All content on this website, including text, service descriptions, images, graphics, logos, branding, and website design or layout, is the exclusive property of Heal Care and is protected under copyright laws. Any unauthorised copying, reproduction, modification, or use of our content, images, or website design is strictly prohibited.

Strict Notice: We actively monitor misuse, and any individual or organisation found violating our rights will face immediate legal action, including legal action to stop the copying and force removal of the content, reporting to Google and hosting providers, and legal proceedings under Australian Law, with claims for financial damages.

Limitation of Liability

Heal Care will not be held liable for:

Any indirect or incidental damages
Delays or interruptions beyond our control
Decisions made based on website information

All services are provided in good faith and in accordance with NDIS guidelines.

Privacy and Confidentiality

We are committed to protecting your personal information.

All participant data is handled confidentially
Information is used only for service delivery and communication
We comply with Australian privacy laws

Governing Law

These Terms and Conditions are governed by the laws of Australia.

Any disputes will be handled under Australian legal jurisdiction.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at support@healcare.com.au

Terms and Conditions

Heal Care Terms and Conditions

Introduction

What these Terms and Conditions Are About

Age Limitation

Using Our website

Registration

Password & Security

Terms and Conditions Applicable for

Our Authority to Cancel Your Registration

Definitions

Terms and Conditions

Introduction

Services Overview

Service Agreement

Bookings and Enquiries

Payments and Fees

Cancellations and Changes

Responsibilities of the Service Provider

Responsibilities of Participants

Changes to Services

Intellectual Property & Legal Enforcement

Limitation of Liability

Privacy and Confidentiality

Governing Law

14. Contact Information

Get Disability benefit from Heal Care

✍️Our Services

👨‍⚕️WHO WE ARE

✍️ need help